How do the lockers work?

For buildings with lockers, use an available locker, and retain the key (you’ll need a £1 coin, which you’ll get back when you pick up your items). 

You can place an order online, selecting your locker number from the drop-down list, or by SMS - simply send a text to 60777 reading LAUNDRY XXX (where XXX is your locker number).

Garments must be left in a sealed bag, clearly marked with your name; for security and health & safety reasons:

We’ll give you a personalised blue bag when the order is delivered back to you:

Your clothes are secure in the locker. Once you have taken your locker key, no-one else will have access to the locker until you pick up your completed order and release the locker.

If you lose the key to your locker, we’ll organise a replacement, to make sure you can access your clothes.

Please be aware that there is a lost key charge of £20, due to the costs involved in the lock replacement.

You will need to collect your order within 3 days of notification.