Stain Removal
We can’t guarantee to remove all stains, but our skilled spotters use a full range of stain treatment techniques to make sure they’re treated as thoroughly as possible.
If you’d like to bring any particular stains to our attention, please mention them in the special instructions, and we’ll be sure to give them our fullest attention:
How do you know how to clean my clothes?
Our highly trained processing team carefully sort through all of your clothes, checking the manufacturer’s care labels to ensure your items are cleaned in the safest and most suitable way. This is recorded on video, so that we always have an accurate record of exactly what you sent us.
Should we need to check anything with you, or if there might be any risk to your clothing, we’ll contact you to discuss this before proceeding.
If you're unsure about any items that you're sending us, please contact our us on 0207 193 3130, or customerservice@laundryrepublic.com
When we notice anything needing repair, or if there’s anything else, we’ll contact you right away to discuss it further.
Once your clothes have been cleaned, they are checked by our quality control team and packaged up for delivery, with a personalised blue garment cover that doubles as a reusable laundry bag for your future orders. We’ll confirm delivery by SMS and e-mail.
Environmentally Sustainable Cleaning
We’re proud to use Miele’s cutting-edge WetCare system as an alternative to traditional dry cleaning wherever possible - it’s much less harmful than the chemically intensive perchloroethylene cleaning used by most traditional dry cleaners.
As part of our sustainability policy, we also use biodegradable plastic packaging, and we will always be happy to collect any spare hangers for reuse.
For further details, visit https://www.laundryrepublic.com/sustainability
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